My Oracle Support Banner

How to Create Auto Task After Notes Creation ? (Doc ID 2603398.1)

Last updated on OCTOBER 30, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


Unable to create auto task after creating notes.  Form should let the user select the "duplicate SR check box" but the pop-up window closes in seconds and user is unable to select check box.  By selecting this check box auto task creation happens.  Unable to use this feature.

Steps to reproduce:
Go to Service Request Form
1. Create Service Request
2. Enter notes and save
3. The pop-up window to select "duplicate SR check box" closes in seconds.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.