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History Tab - Dispute Section is Null if Dispute is Created in iReceivables (Doc ID 2604161.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle Advanced Collections - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

When viewing disputes in the History tab of Advanced Collections, the 'Dispute Section' is null for all disputes created in iReceivables.  It is populated for disputes created in Advanced Collections.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Query a customer and click on the History tab, with Type = Disputes.
  2. View a dispute created in iReceivables and one created in Advanced Collections. 
    Screen shot below shows Dispute 8596 created in iReceivables and 8597 created in Advanced Collections.

Solution

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In this Document
Goal
Solution


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