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Charge Lines Have Same Line Number (Doc ID 2605367.1)

Last updated on MARCH 08, 2022

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.


Duplicate line numbers are seen in the Charges tab of the Service Request form after pending Debriefs for a given Task are available.

(R) Field Service Representative,
(N) Service Requests > Query SR

Create Task
Click on Debrief button
Enter Expense details
Click on Apply
Assignment Status Accepted
Debrief Status changes to Completed
Create a Charge Line with Travel Expense
Click on Submit

Duplicate Line numbers are seen in the Line field




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