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Credit Card Payment Balance Due Amount is not Updated in Sales Order (Doc ID 2605631.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Payment

ACTUAL BEHAVIOR
---------------
We are using credit card to enter payment details in sales order.
The balance due amount is not updated and shows negative number
Sales Orders > Actions> Payments
Also the hold is applied and hold comments are : CANNOT PROCESS PAYMENT ORDER TOTAL SAYS ZERO

EXPECTED BEHAVIOR
-----------------------
We are expecting it to get the actual balance value.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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