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Incorrect Sales Group Defaulted in Sales Credits on Sales Orders Form (Doc ID 2606227.1)

Last updated on NOVEMBER 10, 2019

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Entry

Incorrect sales group defaulted in sales credits on Sales Orders

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Order Management responsibility
2. Navigate to "Orders, Returns" -> "Sales Order"
3. Enter Salesperson
4. Save and Book the order.
5. Select Actions -> Sales Credit
7. See incorrect Sales Group is defaulted

Cause

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In this Document
Symptoms
Cause
Solution
References


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