All SFM Services Not Working (Doc ID 260643.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 17-Nov-2013***


Symptoms

All SFM Services are Not Working


Scenario
-------------
The Service Fulfilling Manager has never been up.

All SFM related services such as SFM Application Monitoring Service, SFM Controller Service,
SFM Event Manager Queue Service, SFM Fulfillment Actions Queue Service,
SFM Fulfillment Ready Queue Service, SFM Inbound Messages Queue Service,
SFM Order Queue Service, SFM Timer Queue Service,SFM Work Item Queue Service and
SFM SM Interface Test Service are all down.

The actual processes for all the above services is 0 and target processes is 1.

Cause

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