My Oracle Support Banner

EAM Mobile Performance issue (Doc ID 2606503.1)

Last updated on NOVEMBER 02, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile Related Issues

When attempting to update the work order via Maintenance for EBS mobile app,
the following error occurs and the associated slower performance in the mobile app.

ERROR
-----------------------
ERROR [oracle.adfmf.framework.exception.AdfInvocationRuntimeException] - HTTP Status Code 500 Internal Server Error: The server encountered an unexpected condition which prevented it from fulfilling the request.
at oracle.adfmf.dc.ws.rest.RestTransportLayer.getInputStream(Unknown Source)
at oracle.adfmf.dc.ws.rest.RestTransportLayer.getFinalInputStream(Unknown Source)
at oracle.adfmf.dc.ws.rest.RestTransportLayer.getInputStream(Unknown Source)
at oracle.adfmf.dc.ws.rest.RestServiceAdapterImpl.getInputStream(Unknown Source)
at oracle.apps.fnd.mobile.common.beans.DiagnosticsBean.uploadLogFile(DiagnosticsBean.java:96)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Maintenance for EBS Mobile.
2. Perform Work order transactions.
3. The aforementioned error is seen in the app along with difference in mobile app performance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the mobile app as error is seen.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.