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Back To Back Orders Failing To Progress Order Line (Doc ID 2606957.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Fulfillment

When attempting to progress back to back order,
the following error occurs.

ERROR
-----------------------
AutoCreate PO Req Exception Error

User-Defined Exception CTO_WORKFLOW.auto_create_pur_req, stmt_num :26(OEOL, 10022929, 352841, RUN) Wf_Engine_Util.Function_Call(CTO_WORKFLOW_API_PK.AUTO_CREATE_PUR_REQ, OEOL, 10022929, 352841, RUN)


STEPS
-----------------------
The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress back to back order due to error.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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