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Advanced Search Not Working After Applying Patch 30347429:R12.CS.C (Doc ID 2607210.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Request Form

ACTUAL BEHAVIOR
---------------
In the Find Service Request form > Advanced tab > the Item LOV is retrieving incorrect value after applying patch 30347429:R12.CS.C

EXPECTED BEHAVIOR
-----------------------
The Item LOV should retrieve the correct values for Advanced search

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply patch 30347429:R12.CS.C
2. Go to Find Service Request form > Advanced tab
3. Open Item LOV
4. Retrieved values are incorrect


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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