Advanced Search Not Working After Applying Patch 30347429:R12.CS.C
(Doc ID 2607210.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Service Request Form
ACTUAL BEHAVIOR
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In the Find Service Request form > Advanced tab > the Item LOV is retrieving incorrect value after applying patch 30347429:R12.CS.C
EXPECTED BEHAVIOR
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The Item LOV should retrieve the correct values for Advanced search
STEPS
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The issue can be reproduced at will with the following steps:
1. Apply patch 30347429:R12.CS.C
2. Go to Find Service Request form > Advanced tab
3. Open Item LOV
4. Retrieved values are incorrect
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |