ERROR: Your updates were saved, but tax recalculation failed. Please contact your tax manager. (Doc ID 2607793.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Symptoms

On : 12.2.5 version, Purchase Order

Actual:
Upon saving - tax calculation is attempted and results in error.


Expected:
Tax should calculate and there should not be an error.

Error:
ERROR: Your updates were saved, but tax recalculation failed. Please contact your tax manager.

"The Purchase Order has been updated. Please requery the document to see the changes"

Replication Steps:
The issue can be reproduced at will with the following steps:
1) open Purchase Order Form
2) Enter PO Lines, Shipment and distribution Details. recovery rate as Null
3) Actions -> manage Tax
4) Click on Additional Tax Information
5) Enter tax classification Code TAX_CLASS_CODE
6) Click Apply
7) No tax is calculated - errors above are noted

Other:Upgraded instance - supplier data was migrated from 11.5.10 to 12.2. (possibly relevant)

FND Logging shows:
Number of partner calls :0
Time taken by partner(secs) :0
ZX
Your updates were saved, but tax recalculation failed. Please contact your tax manager.
OAF LOG: Event : Check Errors, in: oracle.apps.fnd.framework.webui.OAPageErrorHandler: Exception: Your updates were saved, but tax recalculation failed. Please contact your tax manager. ,In VO: null
OAF LOG: Event : Check Errors, in: oracle.apps.fnd.framework.webui.OAPageErrorHandler: Exception: Your updates were saved, but tax recalculation failed. Please contact your tax manager.
getProfileOptionValue: name=OAM_UALERT_SHOW_ICON; levelID=10004; levelValue=2333; levelValueApplID=0
getProfileOptionValue: name=OAM_UALERT_SHOW_ICON; levelID=10003; levelValue=50007; levelValueApplID=20008

Cause

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