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ECC Assign Customer Service Rep Program Is Not Available in ECC (Doc ID 2607889.1)

Last updated on NOVEMBER 19, 2019

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

Customer is  setting up Order Management ECC and as per setup we are trying to run program, "Assign Customer Service Rep Program" in 12.2.8.
This program is not available for submission. Can you please confirm if this program is required to submit?. we understand that this program is needed to run to bulk assign or reassign CSRs to multiple orders at a time for given parameters.
Please suggest why this program is not available in 12.2.8 and if this not required to run then how CSR will be assigned for the old orders.
FYIP, we are upgrading from 12.2.1 to 12.2.8 and referring the belw url for setup.
https://docs.oracle.com/cd/E26401_01/doc.122/e48842/T373258T672049.htm
 

Solution

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In this Document
Goal
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