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Error When Trying To Submit Changes To A Solution With Attachments (Doc ID 2608508.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Knowledge Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Create, Update, Authoring Flow

When trying to submit changes to a solution that has attachments using the Knowledge Base responsibility, the following error is displayed.

ERROR
-----------------------
The changes you made have not been saved. Save your changes or try submitting your solution again. Please contact your system administrator if this problem continues.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Knowledge Base Agent
2. (N) Knowledge Management > Knowledge
3. Query Solution
4. Click on Lock & Update button
5. Make the change
6. Click Save
7. Change the Authoring Flow Step to 'Ready for publishing'.
8. Click Save


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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