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Error When Trying To Submit Changes To A Solution With Attachments (Doc ID 2608508.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Knowledge Management - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 version, Create, Update, Authoring Flow

When trying to submit changes to a solution that has attachments using the Knowledge Base responsibility, the following error is displayed.

The changes you made have not been saved. Save your changes or try submitting your solution again. Please contact your system administrator if this problem continues.

The issue can be reproduced at will with the following steps:
1. (R) Knowledge Base Agent
2. (N) Knowledge Management > Knowledge
3. Query Solution
4. Click on Lock & Update button
5. Make the change
6. Click Save
7. Change the Authoring Flow Step to 'Ready for publishing'.
8. Click Save




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