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Error When Returning Parts: "ORA-01400: cannot insert NULL into ("PO"."PO_REQUISITION_HEADERS_ALL"."PREPARER_ID")" (Doc ID 2608624.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 Field Service Third Party Admin Portal

When a third party 'supplier contact' is attempting to do a 'Parts return' in the Third Party Administrator Portal page the following error occurs.

ERROR
-----------------------
Execution of procedure process_order failed because the following unexpected errors occurred: Cause: ORA-01400: cannot insert NULL into ("PO"."PO_REQUISITION_HEADERS_ALL"."PREPARER_ID"). Action: Please contact your technical representative.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to third party admin portal
2. Select 'Parts return'
3. When trying to return a part the error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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