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Recommendations Section Not Visible When You Select The Case Folder (Doc ID 2608977.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Credit Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, General Issues

ACTUAL BEHAVIOR
---------------
When you scroll down to the bottom of a case folder to view the recommendations section, it does not display and spins.

EXPECTED BEHAVIOR
-----------------------
Expect to see the Recommendation section.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Credit Management Super user
2. Navigation: Credit Analysis > Case Folder
3. Query the case folder and try to review the data and when you scroll down to the bottom recommendations section to see it is not displaying and spinning forever.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view any recommendations.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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