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30499772_Sales Orders Conversion : Entered Order Issue (Doc ID 2609200.1)

Last updated on NOVEMBER 09, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Book button is disabled for few orders where order status is 'Entered'

EXPECTED BEHAVIOR
-----------------------
Booking should be allowed to be completed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open sales order
2. Check status


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Process the stuck sales order records

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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