Sales Order is in Entered status and Book button is disabled
(Doc ID 2609200.1)
Last updated on SEPTEMBER 20, 2021
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
ACTUAL BEHAVIOR
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Book button is disabled for few orders where order status is 'Entered'
EXPECTED BEHAVIOR
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Booking should be allowed to be completed
STEPS
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The issue can be reproduced at will with the following steps:
1. Open sales order
2. Check status
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Process the stuck sales order records
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |