Worflow Mails are blocked under proxy settings (Doc ID 2609257.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On : 12.1.3 version, Workflow Mailer

ACTUAL BEHAVIOR
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The proxy setup and proxy bypass settings are done to communicate with a third party for HR, everything works fine except framework workflow notifications that  are not being sent and they are trying to be sent through the proxy.

Error seen in the mailer log shows :
Caused by: oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: java.io.IOException: Cannot establish proxy connection: 404 Not Found
[03-Jul-2019 19:30:38 BST]:1562178638363:-1:-1:xxxxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:2018468891:4207:1562160414535:13:ERROR:[SVC-GSM-WFMLRSVC-88167-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:Problem getting HTML content -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: java.io.IOException: Cannot establish proxy connection: 404 Not Found


STEPS
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The issue can be reproduced at will with the following steps:
1. send framework notifications

Changes

 The proxy settings  enabled to communicate with a third party for HR

Cause

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