My Oracle Support Banner

Worflow Mails are blocked under proxy settings (Doc ID 2609257.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

ACTUAL BEHAVIOR
---------------
The proxy setup and proxy bypass settings are done to communicate with a third party for HR, everything works fine except framework workflow notifications that  are not being sent and they are trying to be sent through the proxy.

Error seen in the mailer log shows :
Caused by: oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: java.io.IOException: Cannot establish proxy connection: 404 Not Found
[03-Jul-2019 19:30:38 BST]:1562178638363:-1:-1:xxxxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:2018468891:4207:1562160414535:13:ERROR:[SVC-GSM-WFMLRSVC-88167-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:Problem getting HTML content -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: java.io.IOException: Cannot establish proxy connection: 404 Not Found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. send framework notifications

Changes

 The proxy settings  enabled to communicate with a third party for HR

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.