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iStore Model Details Page Gives "Exception while calling loadCartModelItemChildren" After Patch 25070270 Or Patch R12.IBE.B.DELTA.6 (Doc ID 2609595.1)

Last updated on NOVEMBER 11, 2019

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Shopping Cart Related

Issue in Displaying product details for model items after applying patch 25070270 Or Patch 29998939 (

The cart subtotal and total have the correct price displayed.


The following error occurred:

No further information. 


Java debug log file shows -

[ibe:ShoppingCartItem.rollup] Exception while calling loadCartModelItemChildren =java.lang.NullPointerException

The issue can be reproduced at will with the following steps:

Install patch with 120.23.12010000.11
Setup an item in Pricing with a negative price for item that is included in the model
In the iStore storefront , choose the Configure button for that model item, and choose Finish button (completes successfully)
Choose the Details/Add Service link for the model line once returned to the Shopping Cart page
The error page is displayed with "java.lang.NullPointerException"

The issue has the following business impact:
Due to this issue, the user cannot see the correct price at the line level when choose Review Price.


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