Task Status For ChRM Claims Flip Back To Open On Update
(Doc ID 2610813.1)
Last updated on MAY 10, 2021
Applies to:
Oracle Trade Management - Version 12.2.7 and laterOracle Sales - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Symptoms
On : 12.2.7 version, CLAIMS
ACTUAL BEHAVIOR
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Task Status for ChRM Claims flip back to Open on update
1. Create a Claim and attach few Tasks in the Task tab.
2. The Claim and the Tasks are in "Open" Status.
3. Change the Task status to "Completed" and apply.
4. Change the status of the Claim and apply.
5. Check the status of the attached tasks. The status is "Open"
EXPECTED BEHAVIOR
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Task status to be completed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |