My Oracle Support Banner

Suppressing The Approver If He Is Part Of Multiple Approver Groups For The Same Rule (Doc ID 2611188.1)

Last updated on DECEMBER 01, 2019

Applies to:

Oracle Approvals Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, AME Setup issues , in Prod

ACTUAL BEHAVIOR
---------------
We have defined a rule with multiple approval groups
Group 1: user A, B, C, D, E
Group 2: user E, F, G
Now the approvals are triggering to all the members in group 1 (A, B, C, D, E)
and in group 2 it sending to any F and G not for E

EXPECTED BEHAVIOR
-----------------------
It should send notification to F,G and E also.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Define a rule with multiple approval groups
2.Group 1: user A, B, C, D, E
Group 2: user E, F, G
3. Create the request and submit for approval.
4.Now the approvals are triggering to all the members in group 1 (A, B, C, D, E)
and in group 2 it sending to any F and G not for E

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send the notification repeatedly if he is part of some other group in the same rule.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.