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Error When Changing Resource Instance WHile Using the Maintenance Workbench (Doc ID 2612666.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.2 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.


When attempting to access the employees associated with a Work Order, the following error occurs.


Error: 1. Resource Instance "NAME"
  does not exist
  2. This instance (NNNNN) with Wip Entity Id NNNNNNN
  was not processed because a severe error occurred in the
  resource instance while checking if it exists.
  "NAME" is equal to the originally assigned resource.


The issue can be reproduced at will with the following steps:
1. Responsibility = Enterprise Asset Management (EAM)
2. Navigation = Work Order Planning-> Maintenance Workbench
3. Query a Work Order
4. Push Operations Button
5. Push Resources Button
6. Change the existing Resource, save



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