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The Existing Contracts LOV on the Service Contract Details Form Does Not Contain All the Customer's Contracts (Doc ID 2612921.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to associate a new Service Line on a Sales Order with an existing contract, the list of values is incomplete. For an Extended Warranty item the LOV is showing only the Extended Warranty contracts owned by the customer in the system (not the Subscription contracts). Users expect to be able to see the customer's Subscription Contracts in the LOV as well so that these Extended Warranty lines can be added to either existing Extended Warranty contracts or Subscription Agreements.

Steps
1. Create a Sales Order and add a Service Line.
2. Navigate: Actions > Service Contracts Details
3. Select to add to an existing contract.
4. Open the "Contract Number" LOV and it is only showing the customer's existing Extended Warranty contracts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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