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After Fix In Bug 30377597 Search Contracts LOV Shows Contracts That Are Not For The Customer (Doc ID 2613383.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Warr./Ext.Warranty Integration

ACTUAL BEHAVIOR
---------------
After applying patch 30377597:R12.OKS.C "EXISTING CONTRACT LOV ON SERVICE CONTRACT DETAILS FORM DOESN'T SHOW ALL CONTRACT".


EXPECTED BEHAVIOR
-----------------------
Expect the LOV to show only contracts for the current customer and not unrelated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Apply patch 30377597:R12.OKS.C "EXISTING CONTRACT LOV ON SERVICE CONTRACT DETAILS FORM DOESN'T SHOW ALL CONTRACT".
2. Create a Sales Order and add a Service Line.
3. Navigate: Actions > Service Contracts Details
4. Select LOV ... to add to an existing contract and it shows both subscription and extended warranty contracts in the list as expected.
5. But, if a “bad” value is entered the LOV now includes contracts that are not even for the same customer

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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