My Oracle Support Banner

Field Service Technician Portal: Parts Return Page Does Not Display Serial Numbers In Drop-Down List (LOV) (Doc ID 2613487.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


FSTP - Parts Return:

In Field Service Technician Portal (FSTP), when trying to do a Part Return, the Serial Number LOV is empty. It does not show which Serial Number is being returned.

Expected Behavior:

The expectation is that the serial number field will show serial numbers of the item that is being returned.


(R) Field Service Technician Portal

 - Select parts return.
 - Query a serial controlled item  (Condition = Available)
 - Select the 'Show' button to view each item.

 =>Each item is shown but the serial numbers are NULL.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.