Field Service Technician Portal: Parts Return Page Does Not Display Serial Numbers In Drop-Down List (LOV)
(Doc ID 2613487.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
FSTP - Parts Return:
In Field Service Technician Portal (FSTP), when trying to do a Part Return, the Serial Number LOV is empty. It does not show which Serial Number is being returned.
The expectation is that the serial number field will show serial numbers of the item that is being returned.
(R) Field Service Technician Portal
- Select parts return.
- Query a serial controlled item (Condition = Available)
- Select the 'Show' button to view each item.
=>Each item is shown but the serial numbers are NULL.
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