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Consumed On- Hand Item From Mobile Field Service , Still Shows Up On Trunk Stock (Doc ID 2614311.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Multiplatform Sync Errors

ACTUAL BEHAVIOR
---------------
Consumed On- Hand Item from Mobile Field Service(MFS) , still shows up on Trunk stock

After performing transaction both ways : Part Requirement reservation and direct material install to consume a part from Trunk Stock to empty the trunk stock for any item.
Once item is consumed, installed and task is completed, then check trunk stock , it says on hand = 0 and then when sync is performed and recheck the same item in Trunk, it appears to show On-hand again disregarding the consumption.
 
EXPECTED BEHAVIOR
-----------------------
Expect the Trunk Stock to show correct On hand of item


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Mobile Field Service(MFS) Multi Platform (MP)Application
2. Check On hand of item in Trunk
3. Perform part requirement reservations and direct material install to consume all the on hand of that item
Observe trunk shows on hand as 0
4.Perform sync and recheck on hand on trunk

Observe that t again shows the original on hand disregarding the consumption.


 

Cause

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In this Document
Symptoms
Cause
Solution
References


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