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Service HTML: Problem And Resolution Codes - Need the Same Search Capability as in Forms (Doc ID 2614498.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

In TeleService (Forms), Problem Code and Resolution Code fields have a LOV that is searchable and you can narrow the search down by putting in some information.
However, in the HTML Agent Dashboard, the Problem and Resolution codes are both drop-down lists and users are unable to perform a search.

Is it possible to also have the LOV's that are searchable in Service HTML?
 

Solution

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In this Document
Goal
Solution
References


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