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Getting Error: 'This item is not returnable' When Creating A RMA Logistics Line In Depot Repair (Doc ID 2616128.1)

Last updated on MAY 13, 2021

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Logistics Line

When attempting to create a Return Logistics Line
the following error occurs.

ERROR
-----------------------
This item is not returnable


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Repair Order
2. Create a Logistics Return line
3. Save



Cause

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In this Document
Symptoms
Cause
Solution


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