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Export Compliance Screening Is Not Sending End Customer Details To GTM When End Customer Location Is Null On Sales Order Line (Doc ID 2616772.1)

Last updated on JUNE 24, 2020

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
--------------------------------
Find that End customer information not being passed through Export Compliance screening into Global Trade Management(GTM).
The user is populating only end customer name while entering sales order line information.
After booking the sales order, the end customer name is missing in the EBS interface table.( WSH_ITM_PARTIES and WSH_ITM_REQUEST_CONTROL)
Users have observed that the end customer name gets populated when end customer location is entered in the Sales order lines.


EXPECTED BEHAVIOR
-----------------------
Expect End customer information to be populated into WSH_ITM_PARTIES and WSH_ITM_REQUEST_CONTROL) tables during export compliance screening.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Order management super user
2. Create sales order
3. Enter lines information and on lines enter End customer name
4. Book order
5. Run Adapter Startup for Export Compliance screening

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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