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Service Order Status Is Not Updated Automatically After Shipping Logistics Lines (Doc ID 2617430.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On 12.2.7 - Logistics Management

ACTUAL BEHAVIOR  
---------------
The Service order status is not changing to 'Shipped'  when the logistics lines are shipped.

Profile option 'CSD: Default Service Order Status After Final Shipping' is set to 'Shipped' and 'CSD: Default Service Order Status After Receiving' is set to 'Received'
When the logistics line is received the Service order status is updated to Received.   But when the ship logistics line is 'Shipped' the Service order status does not change


EXPECTED BEHAVIOR
-----------------------
Once the repaired item is shipped and the logistics line status changes to Shipped the Service Order status should change to 'Shipped' automatically.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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