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Universal Work Queue My Leads (Sales Team) Statuses (Doc ID 2617659.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle TeleSales - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

In the Universal Work Queue , Is it possible of having sub status under lead status ?

Eg : 1) New
      2) In Progress
          --> In Progress Follow up
          --> In Progress Call Back
       3)Prospect
 

Solution

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In this Document
Goal
Solution


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