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Credit Check At Line Level Does Not Generate Credit Hold For Past Due Transactions (Doc ID 2618042.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Control

ACTUAL BEHAVIOR
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When the Pick Release process is executed, the system does not generate a Credit Hold at the line level for past due transactions.

EXPECTED BEHAVIOR
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System should generate a Credit Hold at line level for past due transactions.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Responsibility.
2. Setup Debug profiles.
3. Usage Rule.
4. OM Transaction Type.
5. OM Parameters System Parameters.
6. Credit Check Rule.
7. Payment Term.
8. Customer Information – Account Level.
9. No Credit Information at Site Level.
10. Assign Usage Rule to Customer.
11. Check Past Due Transactions for Customer in AR.
12. Create and Book Order.
13. Release Sales order.
15. Check order if Hold for Past due transaction was generated.
16. Order line status is picked even customer has past due transactions.

Cause

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In this Document
Symptoms
Cause
Solution
References


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