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Close Enrollment Process Fails with "...ben_close_enrollment.do_multithread while Updating person_actions" (Doc ID 2618240.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP13 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit the Close Enrollments Process, the following error occurs on the log file:

ERROR
-----------------------
<<<Fail in ben_close_enrollment.do_multithread while Updating person_actions.>>>
<<<Fail in ben_close_enrollment.process while Removing batch ranges >>>

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit request name "Close Enrollments Process" with the following parameters:
-Effective Date: 30-SEP-2019
-Validate: Commit
-Close Mode: Normal Close

Errors occur.

Cause

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In this Document
Symptoms
Cause
Solution
References


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