Close Enrollment Process Fails with "...ben_close_enrollment.do_multithread while Updating person_actions" (Doc ID 2618240.1)

Last updated on JUNE 10, 2021

Applies to:

Symptoms

When attempting to submit the Close Enrollments Process, the following error occurs on the log file:

ERROR
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<<<Fail in ben_close_enrollment.do_multithread while Updating person_actions.>>>
<<<Fail in ben_close_enrollment.process while Removing batch ranges >>>

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit request name "Close Enrollments Process" with the following parameters:
-Effective Date: 30-SEP-2019
-Validate: Commit
-Close Mode: Normal Close

Errors occur.

Cause

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