Close Enrollment Process Fails with "...ben_close_enrollment.do_multithread while Updating person_actions"
(Doc ID 2618240.1)
Last updated on JULY 18, 2022
Applies to:
Oracle Advanced Benefits - Version 12.2 HRMS RUP13 and laterInformation in this document applies to any platform.
Symptoms
When attempting to submit the Close Enrollments Process, the following error occurs on the log file:
ERROR
-----------------------
<<<Fail in ben_close_enrollment.do_multithread while Updating person_actions.>>>
<<<Fail in ben_close_enrollment.process while Removing batch ranges >>>
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit request name "Close Enrollments Process" with the following parameters:
-Effective Date: 30-SEP-2019
-Validate: Commit
-Close Mode: Normal Close
Errors occur.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |