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Warranty Order Lines Stuck In Fulfillment Status Where As It Is Actually Shipped (Doc ID 2618466.1)

Last updated on DECEMBER 07, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Find that order lines containing a Model remain in BOOKED status and the Child lines do not progress past AWAITING_FULFILLMENT

EXPECTED BEHAVIOR
-----------------------
Expect all order lines to progress through their respective workflows

STEPS
-----------------------
The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the order lines.

NOTE: The Child lines have already Shipped.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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