Warranty Order Lines Stuck In Fulfillment Status Where As It Is Actually Shipped
(Doc ID 2618466.1)
Last updated on SEPTEMBER 20, 2021
Applies to:
Oracle Order Management - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Transaction Control
ACTUAL BEHAVIOR
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Find that order lines containing a Model remain in BOOKED status and the Child lines do not progress past AWAITING_FULFILLMENT
EXPECTED BEHAVIOR
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Expect all order lines to progress through their respective workflows
STEPS
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The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot progress the order lines.
NOTE: The Child lines have already Shipped.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |