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Subscription Lines Being are Being Added to Service Agreements or Extended Warranty Contracts Coming From Order Management (Doc ID 2619789.1)

Last updated on DECEMBER 12, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When a Sales Order contains both a Subscription and a Service item, the Service Contracts Order Processing Program is placing, or attempting to place, both items on an Extended Warranty (or Service Agreement) contract. This should not be possible since Subscription lines are only allowed on Subscription Agreement contracts.

If the Service item and Subscription item are processed by the Service Contracts Order Processing program at the same time, both lines are being added to an Extended Warranty (or Service Agreement) contract.

If the Service item is run through the Service Contracts Order Processing program before the Subscription item line has been closed, an Extended Warranty contract is created. When the Subscription line closes, the Service Contracts Order Processing program raises the following error:

Error
Invalid value for the column RLE_CODE.; OKC_CONTRACTS_REQUIRED_VALUE (COL_NAME=SUBSCRIBER Party Role (HEADER)).

Steps
Using the Order Management User responsibility:
1. Enter a Sales Order which contains a deliverable product with a related service item (not standard warranty) as well as a subscription item.
2. Process the order to ship the deliverable product, but do not yet close the subscription line.
3. Run the Service Contracts Order Processing Program (an Extended Warranty contract is created).
4. Complete the order to close the Subscription line.
5. Run the Service Contracts Order Processing Program and get the indicated error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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