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Subscription Agreement Contract Created Even Though Subscription Order Line Was Cancelled (Doc ID 2619795.1)

Last updated on DECEMBER 12, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Created a Sales Order for both Service and Subscription items. Then, before processing the order, cancelled the Subscription line. The Service Contracts Order Processing program created a Subscription Agreement  contract instead of an Extended Warranty contract even though the order essentially no longer contained any Subscription items.

Steps
1. Create a Sales Order with both Service and Subscription items.
2. Cancel the Subscription line(s) on the Sales Order.
3. Process the Sales Order and run the Service Contracts Order Processing program.
4. Note the contract that is created is a Subscription Agreement.

Cause

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In this Document
Symptoms
Cause
Solution
References


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