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Getting a 'This Operation is Not Allowed for the Contract/line in the Status - QA Hold' Error When Using OKS_IMPORT_HEADER_PUB API (Doc ID 2619818.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

After applying patch 29634077:R12.OKS.C "OKS_IMPORT_HEADER_PUB.UPDATE_CONTRACT_HEADER NOT UPDATING ATTRIBUTE16 AND ABOVE", the customer is getting a 'This operation is not allowed for the contract/line in the status - QA Hold' error using the API OKS_RENEW_CONTRACTAPI_PUB.RENEW_CONTRACT. Running the API OKS_ACTIVATE_CONTRACT_PUB.ACTIVATE_CONTRACT returns the contract to Active. Is this to be expected?

Solution

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In this Document
Goal
Solution
References


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