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Mobile App "Maintenance For EBS" And "Approvals" Not Working On IPhone XS/XR (Doc ID 2620158.1)

Last updated on DECEMBER 12, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version

ACTUAL BEHAVIOR

In mobile phone, latest iOS, the mobile app for EAM "Maintenance for EBS" is not working. It displays "Oracle" Login screen and then a blank white screen.
Even "License Agreement Page" is not displayed. This is with the latest version of app available on App Store(1.7.0).
It works on Android phone and iPhone6. Even with iPhone7+(iOS12.1), we are getting blank screen.
This is similar to the issue we reported earlier "SR 3-17881618851 : Mobile App "Maintenance for EBS" not working on Android 8.0".

EXPECTED BEHAVIOR

Mobile App "Maintenance for EBS" should work on iPhone XS/XR

STEPS

The issue can be reproduced at will with the following steps:
1. Use iPhone XS/XR.
2. EAM "Maintenance for EBS" displays "Oracle" Login screen and then a blank white screen.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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