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SSO-Unable To Disable User On EBS Schema Using OIM_FND_USER_TCA_PKG (Doc ID 2620519.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.6 and later
Oracle Application Object Library - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, OID SSO Technologies

When attempting to disable EBS user from OIM using OIM_FND_USER_TCA_PKG API ( OIM_FND_USER_TCA_PKG.DisableUser(user_name => 'xxxxxxxxx') ),
the following error occurs.

ERROR
-----------------------
ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
An unexpected error occurred. Please contact your System Administrator. (USER_NAME=xxxxx.yyyyy). (USER_NAME=xxxx.yyyyy).
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.FND_USER_PKG", line 571
ORA-06512: at "APPS.FND_USER_PKG", line 1812
ORA-06512: at "APPS.FND_USER_PKG", line 2113
ORA-06512: at "APPS.OIM_FND_USER_TCA_PKG", line 520
ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to disable EBS user from OIM
2. Error is occurring

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be disabled.

Changes

 New SSO implementation via note 1576425.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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