My Oracle Support Banner

Displaying Wrong Location Number in View Data Case Folder Page (Doc ID 2621082.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Credit Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

For Customers with multiple Sites, the Location on the Sales Order is not the same Location that appears on the Case Folder when it is created in Credit Management.

In some cases, the Location is the Identifying Address, but this may not always be the case.

During a review of the TCA Analyzer, that the Location numbers come from different sources -

    1. Location on the Case Folder is the Party Site Number
         This number comes from HZ_PARTY_SITES table - PARTY_SITE_NUMBER column

    2. Location on the Order Site Use ID which ties to the Location Number
         This number comes from the HZ_CUST_SITE_USES_ALL table - SITE_USE_ID column.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.