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Unable to Select an Inactive Account on the IEX: Send Dunnings for Delinquent Customers Account Number Low/High LOV (Doc ID 2621176.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

The LOV for the Account Number Low/High on the concurrent process IEX: Send Dunnings for Delinquent Customers does not include Inactive Account Numbers.

You may run Dunning Letters for Inactive Account by checking the "Include Inactive Accounts", but you cannot select the Inactive Account Number so the concurrent process runs for ONLY that Account number. Instead you have to run the process for the Customer Name, which may have multiple Accounts below it. This will create Dunning Letters for all Accounts under the Customer and you may not want Dunning for all Accounts.



Cause

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In this Document
Symptoms
Cause
Solution
References


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