TeleService: Charges Applied To Incorrect (Booked) OM Order After Applying Consolidated Service 2019 Patch
(Doc ID 2622092.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.6 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.
Charges are applied to the incorrect Order Management order after applying one of the latest Service Roll Up Patch (i.e. 30053789:R12.CS.C - 12.2.6-12.2.8 :BUG FIXES FOR CS:JUN'19).
After that charges are being added to an Order where previously they would have been created a new order.
The system should not add lines to already 'Booked' orders.
Prior to the application of the Roll Up Patch this would have created a *new* order.
(N) Service Requests > Create Service Requests
- Create a Service Request
- Navigate to the Charges tab and add Charges to the SR
- Submit those charges creating Order # 123.
- Order 123 is booked but has not yet shipped.
- The user determines that an additional charge is needed, so the add it to the existing SR. They do not request that the Charge be added to the existing Order (# 123).
- Submit Charges
=> The Charge is submitted and it is added to Order 123.
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