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Oracle R12.2 OLMS Error When Learner Play Course Content From Learner Self Service (Doc ID 2622858.1)

Last updated on DECEMBER 31, 2019

Applies to:

Oracle Learning Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, MICC Transfer to TSC

 When attempting to play course, the following error occurs:
 
 
ERROR
-----------------------
Error - unable to acquire LMS API, content may not play properly and results
may not be recorded. Please contact technical support.
 
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 
1. Using DIB Learner Self-Service responsibility
 
2. Navigate to Learning > Learner Home
 
3. Click on Play option for class
 
4. Get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot completed their classes.


AFFECTED USER
--------------------------
Most / All users

INSTANCE AFFECTED
--------------------------------
Production Environment

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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