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Error APP-AST-207405: Resource does not have a valid sales group assigned. (Doc ID 262286.1)

Last updated on MAY 05, 2021

Applies to:

Oracle TeleSales - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.


When attempting to access the eBusiness Center of Oracle TeleSales, the following error is encountered:

APP-AST-207405 Your resource does not have a valid sales group assigned to it.   Please contact system administrator.

After clicking ok another error appears:

FRM-92100 A failure has occurred on the server. You will need to reestablish your session.


Recent application of TeleSales and Universal Work Queue (IEU) patches.


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