Error APP-AST-207405: Resource does not have a valid sales group assigned. (Doc ID 262286.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle TeleSales - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 08-Dec-2013
Checked for relevance on 04-Jan-2017

Symptoms

When attempting to access the eBusiness Center of Oracle TeleSales, the following error is encountered:

APP-AST-207405 Your resource does not have a valid sales group assigned to it.   Please contact system administrator.


After clicking ok another error appears:

FRM-92100 A failure has occurred on the server. You will need to reestablish your session.

Changes

Recent application of TeleSales and Universal Work Queue (IEU) patches.

Cause

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