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Cannot Add A Service Activity To A Repair Type / Service Type (Doc ID 2622992.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version,

ACTUAL BEHAVIOR
---------------
In Depot Repair, when try to setup a Service Type, the RMA and Ship fields LOVs under Pre-Service & Post-Service are not returning the correct Service Activities

EXPECTED BEHAVIOR
-----------------------
The LOVs should return the Service Activities defined in the system

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new service activity
2. In Depot Repair, try to associate the new service activity to a Service Type
3. The RMA and Ship LOVs are not returning the new service activity


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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