Workflow Emails Go To Discard Folder When Users Used Outlook App On Smart Phone To Respond (Doc ID 2623151.1)

Last updated on FEBRUARY 26, 2022

Applies to:

Symptoms

 When users used Outlook 365 from desktop or laptop, to respond (approve/reject...) a workflow notification then the generated email format from Workflow contained brackets like the below:

NID[...............................................................@.....]

But when they do the same thing on their smartphone using the Outlook app (only Outlook app) then format for NID is generated without the brackets like this:

Response:'Approve'Comment: NID...............................................................@.....

This caused the WF to send this notification to the Discard folder and not processed it.

Cause

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