No Bank Account In the LOV for Instrument Number in Receivables Transaction Form (Doc ID 2624275.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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AR Transactions Workbench: No Bank Account available when trying to select an Instrument Number for a manual Transaction in Receivables.  The bank account setup at Customer level is Active.


 
EXPECTED BEHAVIOR
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Expect the available bank accounts to show.

STEPS
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The issue can be reproduced at will with the following steps:


1. Setup a Bank Account at Customer bill to level.
2. Create a manual transaction in AR
3. Click in the 'Select Instrument' button and then try to select a value for the 'Bank Account' field. There is no list of values to select.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot select a bank account to process payments.

Cause

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