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No Bank Account In the LOV for Instrument Number in Receivables Transaction Form (Doc ID 2624275.1)

Last updated on JUNE 14, 2021

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FC Core

ACTUAL BEHAVIOR
---------------
AR Transactions Workbench: No Bank Account available when trying to select an Instrument Number for a manual Transaction in Receivables.  The bank account setup at Customer level is Active.


 
EXPECTED BEHAVIOR
-----------------------
Expect the available bank accounts to show.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Setup a Bank Account at Customer bill to level.
2. Create a manual transaction in AR
3. Click in the 'Select Instrument' button and then try to select a value for the 'Bank Account' field. There is no list of values to select.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select a bank account to process payments.

Cause

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In this Document
Symptoms
Cause
Solution
References


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