My Oracle Support Banner

Accessing Maintenance Super User Work Order Self-Service Page Fails. (Doc ID 2624302.1)

Last updated on DECEMBER 27, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the EAM Work Order page, the following error occurs.

ERROR

## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.eam.workorder.webui.WOSearchResultsCO.processRequest(WOSearchResultsCO.java:457)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:643)
at oracle.apps.fnd.framework.webui.OAWebBeanTableHelper.processRequest(OAWebBeanTableHelper.java:2305)
..................


STEPS

The issue can be reproduced at will with the following steps:

1. Responsibility = Enterprise Asset Management (EAM)
2. Navigation = Work Orders-> All (open page)
3. Error

Changes

 Patch 30480564 may have caused this issue

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.