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TeleService: Find Service Request Advanced Search: Error APP-JTF-210604 CS_FIND_GRID.ITEM_GRID (Doc ID 2626540.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Unable to search for Descriptive Flexfield (DFF) values in new feature of Find Service Request Advanced Search.

Steps:

(R) CRM Administrator
(N) Spreadtable -> Metadata Administration

  - Datasource = CS_SR_FIND_SERVICE_REQUEST_NUM
  - View = CS_SR_SEARCH_NO_CONT_V

(R) Service
(N) Service Requests > Find SR : Advanced Search

  Item : "<< DFF Name &parent=EXTERNAL_SEARCH" rel="nofollow"
  Condition: "="
  Value : "YES"


Error:

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate

grid: < CS_FIND_GRID.ITEM_GRID>
datasource: <CS_SR_FIND_SERVICE_REQUEST_NUM>

The following information is available:

   The error is most likely in the form or the metadata definition.
   Please check the following alert for the error code.

----------------------------
The error stack is (first 1000 bytes):

 ORA-00904: "EXTERNAL_ATTRIBUTE_14": invalid identifier
 ORA-06512: at "APPS.JTF_GRIDDB", line 837
 ORA-06512: at "APPS.JTF_GRIDDB", line 878

Cause

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In this Document
Symptoms
Cause
Solution
References


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