TeleService: Find Service Request Advanced Search: Error APP-JTF-210604 CS_FIND_GRID.ITEM_GRID
(Doc ID 2626540.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Teleservice - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
Unable to search for Descriptive Flexfield (DFF) values in new feature of Find Service Request Advanced Search.
Steps:
(R) CRM Administrator
(N) Spreadtable -> Metadata Administration
- Datasource = CS_SR_FIND_SERVICE_REQUEST_NUM
- View = CS_SR_SEARCH_NO_CONT_V
(R) Service
(N) Service Requests > Find SR : Advanced Search
Item : "<< DFF Name &parent=EXTERNAL_SEARCH" rel="nofollow"
Condition: "="
Value : "YES"
Error:
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
grid: < CS_FIND_GRID.ITEM_GRID>
datasource: <CS_SR_FIND_SERVICE_REQUEST_NUM>
The following information is available:
The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.
----------------------------
The error stack is (first 1000 bytes):
ORA-00904: "EXTERNAL_ATTRIBUTE_14": invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |