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TeleService: Error Submitting Charges - ORA-01086: savepoint 'CS_CHARGE_CREATE_ORDER_PUB' never established in this session or is invalid (Doc ID 2627328.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Cannot create a Sales Order from Service Request Charges.

Error:

ORA-01086: savepoint 'CS_CHARGE_CREATE_ORDER_PUB' never established in this session or is invalid
ORA-06512: at "APPS.CS_CHARGE_CREATE_ORDER_PUB", line 182
ORA-01086: savepoint 'CS_CHARGE_CREATE_ORDER_PVT' never established in this session or is invalid
ORA-06512: at "APPS.CS_CHARGE_CREATE_ORDER_PVT", line 2983
ORA-06510: PL/SQL: unhandled user-defined exception
--------------------------------------------------------------
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01086.

Order is not eligible for booking. Check workflow status for this order.


Steps:

(R) Customer Support
(N) Service Requests > Create Service Requests

 - Charges tab
 - Enter information and submit.

Cause

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In this Document
Symptoms
Cause
Solution
References


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