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Lease Center Account View Showing Wrong Credit Memo Remaining Amount (Doc ID 2627353.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Lease and Finance Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Billing Modules

ACTUAL BEHAVIOR
----------------------

Lease Center Account view showing wrong credit memo remaining amount if the credit memo amount is adjusted.


EXPECTED BEHAVIOR
--------------------------

After creating an adjustment for the credit memo, the credit memo remaining amount should show correctly in the Lease center account view


STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Create a lease credit memo for a contract.
2. In AR, adjust the CM to make the amount due remaining to zero.
3. Navigate to Lease Center --> Query Contract#
4. Click on Account tab.
5. Select Account view
6. Check CM amount remaining -- Shows full credit memo amount (Amount adjusted is not considered).
  Wrong CM amount remaining.
  Please note that the amount adjusted in not shown .
7. Select Contract view.
8. Check CM amount remaining -- Shows zero (Amount adjusted is considered).
  Correct CM amount remaining.
  Please note that the amount adjusted is shown correctly.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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