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TeleService: One Time Address: Error "Column Address1 Must Have A Value" When Using Free Format (Doc ID 2628543.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

There is an issue when One Time Address is set as "Free form".

When clicking on One Time address, the Address description becomes frozen and cannot be entered, followed by an API error.

Error:

 Column address1 must have a value.
 An Error occured while creating one time address.
 (API_NAME=Create_ServiceRequestCREATE_ONETIME_ADDRESS)


Steps:

(R) Service
(N) Service Requests > Create Service Requests

Cause

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In this Document
Symptoms
Cause
Solution
References


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